Terms of Service

1. Contracting Party and Scope

These Terms of Service govern the contractual relationship between the user and Patrick Stigler Tech, Sole Proprietorship, operating under the brand “CutCue”, Goethestraße 38, 70736 Fellbach, Germany (hereinafter referred to as “CutCue”).

CutCue is intended exclusively for business customers within the meaning of Section 14 of the German Civil Code (BGB). Consumers within the meaning of Section 13 BGB are excluded from use.

By registering a user account, the user accepts these Terms of Service as binding.

2. Subject of the Agreement

CutCue is a cloud-based Software-as-a-Service (SaaS) platform that enables users to analyze and process audio content automatically. Use takes place exclusively via the browser; no local installation is required.

To perform the service, users upload audio files, which are processed automatically and then deleted. The resulting analysis data and markers are made available in the user account for download or further use.

3. Conclusion of Contract and Term

A user agreement is concluded when a user account on the “CutCue” platform is successfully registered.

Paid services (e.g., Pro or Business plans, credits, or tokens) are billed through the payment service provider Lemon Squeezy LLC, 222 S Main St, Suite 500, Salt Lake City, UT 84101, USA. Lemon Squeezy acts as merchant of record. However, the contract for the use of the software is concluded exclusively between the user and Patrick Stigler Tech.

Monthly plans have a duration of one month, annual plans of twelve months. Each contract renews automatically for the same period unless terminated before the end of the current billing cycle.

Termination may be made at any time via the user account or by email to contact@cutcue.io. Payments already made will not be refunded.

4. Services and Availability

CutCue provides the agreed functionalities to the user during the contract term. The platform is regularly updated and improved.

There is no claim to uninterrupted availability. Planned maintenance windows or unavoidable technical interruptions do not entitle the user to a refund or reduction.

5. User Obligations

The user agrees to:

• upload only audio content for which they hold the necessary rights,
• refrain from uploading unlawful, offensive, or infringing material,
• keep login credentials confidential and not share them with third parties.

CutCue may temporarily suspend or delete accounts in case of violations.

6. Liability

CutCue is liable without limitation only for intent and gross negligence. For slight negligence, liability arises only in the event of a breach of essential contractual duties (cardinal obligations), limited to the foreseeable, typical contractual damage.

Liability for indirect damages, loss of profit, data loss, production downtime, or consequential damage is excluded.

Total liability is limited to the amount paid by the user within the twelve months preceding the incident.

7. Disclaimer for AI-Generated Results

CutCue uses artificial intelligence (AI) to analyze and process audio content. AI-generated results may contain errors or inaccuracies. CutCue provides no warranty for the correctness, completeness, or suitability of such results. Use of these results is entirely at the user’s own risk.

8. Data Protection

The processing of personal data is governed by the Privacy Policy.

Audio files are automatically deleted after processing or, at the latest, within 24 hours by an automated deletion process. No user data is used for training purposes or for any purpose other than contract fulfillment.

9. Confidentiality

Both parties agree to treat all confidential information obtained in the course of using the platform as confidential, unless a legal obligation to disclose exists.

10. Changes to These Terms

CutCue reserves the right to modify these Terms of Service when necessary for legal or technical reasons. Users will be notified of changes in advance via email. If the user does not object within 14 days, the new terms shall be deemed accepted.

11. Applicable Law and Jurisdiction

These Terms are governed by German law, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). The place of jurisdiction is Stuttgart, Germany.

12. Severability Clause

If any provision of these Terms is or becomes invalid, the validity of the remaining provisions shall not be affected. The invalid provision shall be replaced by a valid one that most closely reflects the intended economic purpose.